Operations Manager
We usually respond within three days
We are seeking to appoint a proven London based Operations Manager who will lead the operational performance and development of the trading teams, supporting the delivery of sustainable business growth through operational excellence, people leadership and continuous improvement.
Working as part of the senior leadership team, the role will drive service quality, operational efficiency and customer outcomes, while supporting the evolution of systems, processes and ways of working that strengthen insurer confidence and support the wider strategic goals of the business. As well as this, the successful candidate will identify, secure whilst managing new client relationships and support relevant renewals.
Main Accountabilities:
Monitor operational performance through MI and insight, identifying opportunities to improve efficiency, productivity and customer experience.
Lead the day-to-day operational performance of the trading teams, ensuring service standards, customer outcomes and business objectives are achieved.
Support the development of a high-performance culture through effective leadership, coaching and people development.
Identify opportunities to improve customer journeys, service delivery and operational effectiveness through insight, feedback and continuous improvement activity.
Ensure operational activities are delivered in line with FCA regulations, internal governance frameworks and company procedures.
Support complaint management, operational risk mitigation and first-line control activity.
Work collaboratively with Product & Proposition, Underwriting and Group stakeholders to support strategic change initiatives and operational development.
Support the optimisation and effective use of business systems and operational processes.
About you
We are looking for someone with extensive skills in Propositions, Products and Pricing This is an exciting time for us at Jensen as we continue to grow and someone with the ability to work at pace and with accuracy is essential. You will be well read in the insurance industry having many years experience working in this field. You will be data and insight led, with excellent project & change management skills in this area to support the team. This role requires someone customer focussed with excellent communication skills
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
Competitive salary with an annual pay review, and company bonus scheme.
27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
Auto enrolment into our excellent pension scheme
Flex-benefits- A range of flexible benefits to choose from, that are most important to you
Group Life Assurance cover
3 months Maternity, Paternity & Adoption leave all fully paid
Professional qualification study support relevant to your role and career
Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
Holiday purchase scheme- up to 5 days annually
About Us:
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.
Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.
Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.
Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.
- Division
- Jensten Group
- Locations
- London - Marlow House
- Remote status
- Hybrid
- Employment type
- Full-time
London - Marlow House
Learning and Development
We are proud of our people and their achievements. Our people are key to our sustained success and plans for organic growth.
We offer tailored L&D plans to all of our staff and are proud of our record in supporting CII training, apprenticeships and funded study packages across the Group.
We are lucky to have colleagues who have progressed and developed throughout the business and now offer valuable mentoring and guidance to our next generation of home grown talent.