The role

We’re now looking for a motivated Account Handler/ Executive to join the Jensten Group. You will work within the Financial & Professional Risk (FINPRO) division- working on Retail & Wholesale business, assisting in the retention of the client portfolio and the identification of new development/ growth opportunities. Based from our Marlow House office in Central London (flexible with hybrid working options), you’ll look after a book of business which is made up of long-standing Professional Indemnity clients. Some key objectives & responsibilities will include:

• Handling renewals and mid-term adjustments by assessing the risk and claims information held on file, taking additional information from clients and obtaining quotations from insurers.

• Putting forward renewal quotations to customers in a timely manner and chasing for instructions with the view of achieving optimum profitable renewal retention rate and growth within the set timescales.

• Dealing with mid-term adjustments

• Develop and sustain effective relationships with clients, and effectively analyse client needs and develop solutions.

• Respond promptly to client queries and ensure that all communications with customers and/or insurers or other business contacts are accurately recorded.

• Attending joint visits with the Senior Account Executive.

About you

As our Account Handler/ Executive, you’ll have excellent communication and written skills with a keen eye for detail & accuracy. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also be or have:

• Insurance background- handling both Retail & Wholesale clients (ideally)

• Professional Indemnity experience (essential)

• Experience as an Account Handler or Executive with a progressive Insurance background

• Experience of working with Insurers and clients

• Relevant qualifications (e.g Cert CII) or working towards (ideally)

• Great customer service skills

• Excellent telephone manner, being able to network & build working relationships easily

• Drive and genuine passion to learn and develop within Insurance

• Able to use initiative and can multi-task, updating relevant systems and admin

• Acturis systems knowledge & experience (ideally)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.

• Flexibility with Hybrid working options (3 in the office and 2 from home once settled in)

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays

• Auto enrolment into our excellent pension scheme (5% employer matched contribution)

• Flex-benefits- A range of flexible benefits to choose from, that are most important to you

• Group Life Assurance cover- a massive X4 of salary

• 3 months Maternity, Paternity & Adoption leave all fully paid

• Professional qualification study support relevant to your role and career

• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.

• Holiday purchase scheme- up to 5 days annually

About Us: 

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business