Are you passionate about technology, operational efficiency, and keeping complex platforms running smoothly?

We’re looking for an Operations Executive to play a pivotal role as the first point of contact for incidents and changes relating to our underwriting platforms. This is your chance to join a dynamic team where your expertise will make a real impact.

This is an exciting time to be joining our growing business and belong to a company that rewards and appreciates your achievements.

As our Operations Executive, you will work closely with our internal development team, third-party suppliers and key business stakeholders to ensure our underwriting platforms operate reliably and that issues are resolved efficiently.

You will be predominantly home based with occasional visits to our various offices based around the UK.

Some key objectives & responsibilities will include:

Incident and change management:

• Serve as first point of contact for all underwriting platform incidents and change requests, ensuring accurate and complete logging in the ticketing system.

• Follow up with stakeholders where tickets lack sufficient information to progress.

• Monitor the queue to ensure tickets are advancing, escalating any at risk of breaching agreed timelines.

Triage and Allocation:

• Perform initial triage of incoming requests, assessing urgency, impact and complexity to assign the appropriate priority.

• Route tickets to the correct internal team or third-party supplier with sufficient context to act.

• Maintain accurate records of ticket status, ownership and resolution to provide a reliable audit trail.

Stakeholder and supplier coordination:

• Collaborate with the internal development team and third-party suppliers to prioritise and schedule incidents and changes in line with business need and agreed service levels.

• Keep stakeholders informed with timely, clear updates throughout the lifecycle of each ticket.

Platform and process

• Build a strong working knowledge of underwriting platforms to support effective triage and communication with technical teams.

• Identify recurring issues and flag patterns to relevant teams as candidates for permanent resolution.

• Contribute to the continuous improvement of incident and change management processes.

Policy administration

• Perform basic policy administration tasks within the underwriting platforms, including correcting inaccurate or incomplete policy data where errors have been identified.

• Action data correction requests in a controlled and accurate manner, ensuring changes are appropriately authorised, documented and traceable in line with internal governance requirements.

About you

As our Operations Executive, you will need to be highly organised with strong attention to detail, and able to build effective working relationships across technical and non-technical teams.

You'll also be or have:

• Experience in an operations, platform support or similar role, ideally within the insurance industry.

• Comfortable working with ticketing or incident management systems.

• Strong communication skills, with the ability to liaise confidently with both internal teams and external suppliers.

• Extremely organised with a methodical approach to managing multiple priorities.

• Drive and enthusiasm to deliver and make change happen.

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) plus bank holidays

• Auto enrolment into our excellent pension scheme (5% employer matched contribution)

• Flex-benefits- A range of flexible benefits to choose from, that are most important to you

• Group Life Assurance cover

• 3 months Maternity, Paternity & Adoption leave all fully paid

• Professional qualification study support relevant to your role and career

• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.

• Holiday purchase scheme- up to 5 days annually

To learn more about Benefits at Jensten click here: https://www.jenstencareers.co.uk/pages/benefits

About Us: 

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Operating through six specialist divisions — Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking and Underwriting — we deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business