One Broker (part of the Jensten Group) are expanding our successful Thatched Property team and looking for someone with an insurance background who loves building relationships and delivering exceptional service. You don’t need to be an experienced Personal Lines Account Handler – what matters most is your confidence in speaking with new customers and playing a key role in business growth. If you’re proactive, personable, and ready to make an impact, this could be the perfect next step for you.

We’ve recently celebrated becoming a company of over 1,000 employees, but our Norwich office still has that close-knit feel, with 70+ colleagues who value teamwork and support. Our Thatched Property team, manages a unique scheme worth over £3 million GWP and handles 2,500 policies – so this really is a fantastic opportunity to deepen your insurance expertise and make a real impact.

We are happy to offer this role on a full or part-time basis (with a minimum requirement of 3 days). A blend of office and home working will also be available on completion of probation. Please note that free car parking is available at the office making it an easier commute.

Key objectives & responsibilities will include:

• Provide new business quotations, deliver outstanding customer service and ensure clients’ insurance needs are met

• Check policy documentation for accuracy and liaise with insurers

• Negotiate and invite renewals, maintaining accurate client records

• Process mid-term adjustments efficiently

• Support your team during busy periods and absences

• Liaise with the Claims department on queries and reports

• Create invoices and credit notes for new business, renewals, and adjustments in line with company procedures

About you

You’ll bring insurance experience and a talent for building strong relationships internally and externally. You’ll also have:

• Excellent communication and organisational skills

• Good IT proficiency

• A proactive approach and attention to detail

• A desire to work towards CII qualifications (not essential)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and team bonus scheme

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays

• Auto enrolment into our excellent pension scheme (5% employer matched contribution)

• Flex-benefits- A range of flexible benefits to choose from, that are most important to you

• Group Life Assurance cover

• 3 months Maternity, Paternity & Adoption leave all fully paid

• Professional qualification study support relevant to your role and career

• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.

• Holiday purchase scheme- up to 5 days annually

About Us:

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars.

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

And that is why you should join us!

#LI-LP1