Here at Basil Fry (part of the Jensten Group), we are seeking a motivated Account Handler, to join our friendly and Client focused Commercial team.

Since the company was founded in 1970, Basil Fry has developed an in-depth knowledge of the removals and storage and self storage industries. During over fifty years of trading, our expertise has enabled us to create a broad range of specialist insurance solutions, in-house claims teams and market-leading risk management services.

Working in a team of approx. 20, and a wider office of 45, you will be based in our modern Leatherhead office, which is in easy walking distance from the station and bus routes. Initially working full time in the office, a blend of office and home working will be available on completion of training.

Key objectives & responsibilities:

• Working with your Account Executive to offer and present insurance solutions including insurance policies and other risk management solutions.
• Handling renewals, mid-term adjustments and new business by assessing the risk and claims information held on file, taking additional information from clients and liaising with Insurers.
• Putting forward renewal quotations to customers in a timely manner and chasing for instructions with the view of achieving optimum profitable renewal retention rate and growth within the set timescales.
• Develop effective relationships with clients, and effectively analyse client needs and develop solutions via the phone and email.
• Respond promptly to client queries and ensure that all communications with customers and/or Insurers or other business contacts are accurately recorded.
• Managing a variety of administrative tasks, including processing documentation, updating systems, and maintaining accurate records
• Supporting credit control activities by monitoring outstanding payments and assisting with follow-up communications
• To ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA.

About you

As a Commercial Account Handler, you’ll bring strong communication skills—both written and verbal—along with a sharp eye for detail. Your background in insurance and enthusiasm to grow within a commercial broking environment will set you up for success.

You will have:

• Work experience gained within an insurance environment
• An understanding of Microsoft Word, Excel and Outlook
• Strong communication and problem-solving skills
• A sincere interest in developing a career within the broking sector
• A desire to work towards CII Qualifications
• Acturis experience (not essential)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit.

Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.

Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK.

We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.

And that’s why you should join us.

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