The role

We’re looking for an experienced and motivated Commercial Broker to join our SME team here at Packetts, who are part of Jensten Group. Packetts are Chartered Insurance Brokers dating back to more than 100 years- looking after a wide range of clients across many industry sectors.

Based from our Shipley office (with hybrid working) and reporting to the Branch Director, you’ll be working on our Commercial book, made up mainly of niche and complex clients- including Royal Medical Colleges, Trade Associations and Member Bodies. Some key objectives & responsibilities will include:

• Be responsible for an identified group of clients, looking after all aspects of their insurance process, including renewals, mid term changes, and all ongoing client advice

• Working on selective new business opportunities

• To assist in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions

• Identify and pursue cross-selling, up-selling and similar opportunities

• Utilise all leads provided to you by the company and develop new and efficient ways to increase the unit incomes

• Negotiation with insurers to secure most appropriate cover for the clients

• To understand client’s business operations, opportunities and risks and their approach to risk management and insurance.

• To ensure compliance with internal procedures, customer service standards and external compliance regulations, e.g. FCA

About you

As one of our Commercial Brokers, you’ll have excellent communication and written skills with a keen eye for detail. Having a Commercial Insurance background (ideally in General Insurance), you will be responsible for your own portfolio of clients- mid-term adjustments, renewal processes and new business broking. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also ideally have:

• Good general insurance background and knowledge - especially in Commercial Insurance

• Relevant qualifications (e.g Cert CII) or working towards

• Great customer service skills

• Excellent telephone manner, being able to network & build working relationships easily

• Drive and genuine passion to learn and develop within Insurance

• Worked in a similar role previously, with experience of working with Insurers and clients

• Able to use initiative and can multi-task, updating relevant systems and admin

• Acturis systems knowledge & experience (ideally)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme

• Flexibility with Hybrid working options (3 in the office and 2 from home once settled in)

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays

• Auto enrolment into our excellent pension scheme (5% employer matched contribution)

• Flex-benefits- A range of flexible benefits to choose from, that are most important to you

• Group Life Assurance cover- a massive X4 of salary

• 3 months Maternity, Paternity & Adoption leave all fully paid

• Professional qualification study support relevant to your role and career

• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.

• Holiday purchase scheme- up to 5 days annually

About Us: 

Packetts is one of the UK’s largest and long established independent Chartered Insurance Brokers, based in Shipley and part of the Jensten Group. With a proud heritage of over 90 years, Packetts has built a reputation for delivering trusted advice, tailored protection, and consistently high service standards.

Specialising in commercial, not for profit, and specialist insolvency insurance, Packetts provides bespoke solutions shaped around each client’s unique risks and requirements.

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.