Jensten are seeking a proactive, systems-savvy and detail-oriented HR Operations and Systems Associate to join our vibrant and successful People and Culture team, based at our Huntingdon office with a hybrid working approach.

In this exciting and varied role, you will work closely with the HR Operations Lead, M&A Lead and wider People and Culture team to support the delivery of HR operations, projects and continuous improvement activity. You will play a key role in onboarding new employees through both recruitment and acquisitions, resolving HR Operations queries and system issues, and helping to build more efficient, automated and agile ways of working.

Key Responsibilities:

• Work as part of a growing HR Shared Service style team to deliver a consistent, accurate and employee-focused HR Operations service, while supporting system improvements, workflow automation and process simplification:

• Support the people and culture integration process for new joiners, including sending contracts and adding employees to internal systems.

• Take ownership of HR Operations queries and system-related issues, managing them through to resolution and escalating appropriately where specialist input or technical support is required.

• Flexibly support across a range of queries including benefits, contracts, processes, data and reporting, HRIS user queries, learning and development.

• Collaborate with wider People and Culture team including developing relationships with M&A Lead, integration teams and HRBPs.

• Develop strong working knowledge of HR systems including HiBob HRIS, the Flexible Benefits Portal and the HR ticketing system, acting as a confident first point of support for users and process queries.

• Support the development, testing and implementation of HR workflows across core systems, helping to ensure processes are efficient, scalable and easy to follow.

• Identify opportunities to automate repeatable tasks and reduce manual administration, supporting a more agile way of working within HR Operations.

• Maintain accurate HR data and process documentation, ensuring workflows are clear, compliant and consistently followed.

• Gain a thorough understanding of the acquiring business’s payroll and pension processes and providers and assist with the M&A integration plans.

• Use data, analytics, ticket trends and colleague feedback to identify recurring issues and recommend practical improvements, supporting the HR Operations Lead with reporting to the wider business.

• With support of the wider team, transition additional ER/1st line ER activities into the HR Operations team to support HRBPs as a key stakeholder.

• Champion delivery excellence by proactively suggesting improvements, challenging inefficient processes and supporting the adoption of new ways of working.

About you:

• Prior experience in an HR Co-ordinator, HR Administrator or HR Operations role.

• Confident using HR systems, ticketing tools and workflow platforms, with the ability to learn new systems quickly and support others to use them effectively.

• Strong problem-solving skills, with experience investigating issues, identifying root causes and following through to resolution.

• Comfortable building or improving workflows, automating repeatable tasks and documenting new processes.

• Proactive and curious, with a continuous improvement mindset and the confidence to suggest better ways of working.

• Strong understanding of HR best practices and current regulations.

• CIPD qualification or equivalent is desirable.

• A desire to work with other HR professionals, focusing on operations, systems, process documentation, people analytics and compliance.

• Ability to manage multiple projects and priorities simultaneously.

• Experience in mergers and acquisitions or employee relations is desirable.

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays

• Auto enrolment into our excellent pension scheme (5% employer matched contribution)

• Flex-benefits- A range of flexible benefits to choose from, that are most important to you

• Group Life Assurance cover- a massive X4 of salary

• 3 months Maternity, Paternity & Adoption leave all fully paid

• Professional qualification study support relevant to your role and career

• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.

• Holiday purchase scheme- up to 5 days annually

About Us: 

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business