One Broker (part of the Jensten Group) are pleased to be recruiting an additional Account Handler to join our existing Commercial Broking team in Norwich.

Our friendly Commercial team is made up of 8 colleagues who sit in a wider broking office of around 70 + people. We offer a range of Commercial insurance products for organisations operating in a diverse range of sectors, meaning you will gain fantastic exposure to an array of policies

This is perfect opportunity for candidates looking to develop a rewarding career within the Commercial Broking sector. As a Trainee, you will be given full support and training to learn about our Commercial products and be able to advise a multitude of Clients on their business insurance needs.

Initially working full time in the office, a blend of office and home working will be available on completion of probation. Please note that we offer free on-site car parking.

Key objectives & responsibilities will include:

• Checking new policy documentation for accuracy and forwarding to clients or liaising with insurers
• Negotiating and inviting renewal of allocated client’s policies
• Ensuring all Client records reflect the current risk on cover at all time including accuracy of sums insured, perils, excesses, extensions and exclusions
• Provide support for Senior Account Executives as and when required in obtaining new business quotations and arranging cover
• Processing mid-term adjustments and quarterly declarations
• Dealing with clients’ day to day enquiries on a daily basis, responding promptly and managing expectations
• Maintaining effective diary system
• Liaising with Claims dept over claims queries / reports

About You

As a Trainee Account Handler you will need to have strong customer service skills, the ability to multi-task and good time management skills.

Other skills/requirements:

• GCSE level Maths and English at grade C and above
• A desire to work towards CII Qualifications (essential)
• A good understanding of Microsoft Word, Excel and Outlook
• A sincere interest in developing a career within the insurance/broking sector
• Work experience from an insurance background (advantageous but not essential)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars.

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit.

Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.

Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK.

We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.

And that’s why you should join us.

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